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How can we help?
Our Customer Service team, operating out of California in the good old USA, aims to please!
Without our customers, we are nothing, and we promise your customer service experience will be even better than you expect!
We look forward to receiving your feedback as we are constantly looking for ways to improve upon our products! Thank you in advance for your time.
We’re easy to talk to.
Monday - Friday, 9AM - 5PM PST
Contact us via email.
M-F 9AM-5PM PACIFIC STANDARD TIME
WE SHIP TO ALL 50 STATES!
If you have any questions, please call us! If we are not available at the time of your call, please leave a voicemail and we will call you back as soon as we are able.
You can also contact us via email at firstname.lastname@example.org
Other Helpful information & Links
- MY BUG-A-SALT WON'T WORK!
- Returns & Exchanges From Bugasalt.com
- Warranty Claim Form
- Distribution/Wholesale Inquiries
- Bug-Beam Instructions: Download & Print
- How the Gun Works
- International Orders
Location: Santa Monica, CA 90405
CAN I USE ANYTHING BESIDES SALT IN THE BUG-A-SALT?
- NO! Using other substances will cause problems with your gun. Warranty is voided if other substances are used.
IS THE GUN DANGEROUS?
- No, only if misused: Do not shoot anyone in face or eyes. Treat it with respect like any firearm. It will not penetrate skin or damage furniture.
WHAT KIND OF SALT DOES IT USE?
- Any ordinary granulated table salt.
WILL THE SALT SPLATTER THE BUG?
- No, the bug will remain whole for easy clean up.
HOW MUCH SALT DOES THE GUN SHOOT?
- A pinch of salt.
WHAT IS THE ACCURACY RANGE OF THE GUN?
- Within 3 feet is ideal. Practice accuracy by shooting aluminum foil to see salt spray pattern.
HOW MANY SHOTS BEFORE I NEED TO RELOAD?
- The gun will hold about 70-80 shots before reloading.
WILL THE BUG-A-SALT GUN KILL MOSQUITOES?
- The Bug-a-salt is extremely effective at killing mosquitoes.
WHAT IS THE BEST TYPE OF LUBRICANT TO USE ON THE BUG-A-SALT?
- Vaseline has been the most successful lubricant when it comes to taking care of the plastic. Apply on the handle of the cocking mechanism. WD 40 has worked optimally as well.
WHAT IF MY GUN BREAKS?
- If the trouble shooting doesn’t help, you’re in luck! Lorenzo stands by our product and we take our 90 day warranty policy against factory defects seriously.
- If you are past 90 days, we offer a 1 year limited warranty program. On a case by case basis, we do our best to take care of any issues our customers are having.
- Please do not disassemble your BUG-A-SALT 2.0 and/or do something stupid like put sand in it ( as this will void our warranty policy).
- Instead call our customer service hotline! (310) 392-3288 ( Monday - Friday 9AM - 5PM Pacific Standard Time).
- Or you can email us at email@example.com, and someone will get back to you ASAP.
- Link to warranty claim form: Warranty Claim Form
CAN I RETURN MY BUG-A-SALT FOR A REFUND?
- If you are unhappy with your purchase please let us know the details by filling out this form: Return Form. If possible, we will gladly offer you a refund.