Returns & Exchanges From

Return & Exchange Policy:  We will gladly accept returns or exchanges within 60 days of your order date from BUGASALT.COM.  In addition, if you are ordering early for the 2021 Holiday Season, we are extending the policy and can exchange gift purchases and/or refund purchases up until January 31st.  So if you order in early November, you have until January 31st, 2022, to return or exchange your gift.  Also, please note for ALL holiday refunds we are at the mercy of our credit card system, and our hands are tied by the banking systems we use.  So if you purchased something in October, we will try and refund your money in January but we just can’t promise this will be allowed by our banking system (and we absolutely can’t offer any refund checks - no exceptions to this rule). After we receive the returned goods, refunds will be made in the original form of payment (no exceptions to this rule).  Product turned in for an exchange must be returned unopened & unused.  A return shipping label will be provided upon request, and a return shipping fee may be deducted from your total refund amount. 

If you are having issues with operating your unit, we can either help you fix your unit and/or you can fill out a warranty form (Click here for Warranty Form). 

If you purchased a BUG-A-SALT or BUG-BEAM from one of our retail partners, you should contact them directly for a refund and/or exchange. 

Also, if you have unboxed the product, are unhappy, and willing to return it to us - we will do our best to refund your money.  However, we can’t promise this will be possible if you are outside the 45 day limit, as our credit card processing has a time limit on refunds. 

Please note we CAN NOT offer anyone a refund via check (absolutely no exceptions to this rule).