How can we help?
Our Customer Service team, operating out of California in the good old USA, aims to please!
Without our customers, we are nothing, and we promise your customer service experience will be even better than you expect!
We look forward to receiving your feedback as we are constantly looking for ways to improve upon our products! Thank you in advance for your time.
We’re easy to talk to.
Monday - Friday, 9AM - 5PM PST
Contact us via email.
Frequently Asked Questions
Can I use anything besides salt in the Bug-A-Salt?
NO! Using other substances will cause problems with your gun. Warranty is voided if other substances are used.
Is the gun dangerous?
No, only if misused: Do not shoot anyone in face or eyes. Treat it with respect like any firearm. It will not penetrate skin or damage furniture.
What kind of salt does it use?
Any ordinary granulated table salt.
Will the salt splatter the bug?
No, the bug will remain whole for easy clean up.
Can you provide parts so I can repair my gun?
Due to COVID supply chain issues, we want to make sure our customers are aware BUG-A-SALT cannot offer replacement parts for the guns. On our end, please note BUG-A-SALT is aware there are videos on YOUTUBE showing folks how to repair our guns. Sorry to report, BUG-A-SALT is not affiliated with the folks creating repair videos, and we absolutely cannot supply parts right now. (as the video might suggest).
How much salt does the gun shoot?
A pinch of salt.
What is the accuracy range of the gun?
Within three feet is ideal. Practice accuracy by shooting aluminum foil to see salt spray pattern.
How many shots before I need to reload?
The gun will hold about 70-80 shots before reloading.
Will the Bug-A-Salt gun kill mosquitoes?
The Bug-a-salt is extremely effective at killing mosquitoes.
What is the best type of lubricant to use on the Bug-A-Salt?
Vaseline has been the most successful lubricant when it comes to taking care of the plastic. Apply on the handle of the cocking mechanism. WD40 has worked optimally as well.
How do I install the Bug-Beam on to my Bug-A-Salt gun?
Download and print the Bug-Beam Instructions.
How do I unclog a salt pin?
See our Stuck or Clogged Salt Pin Troubleshooting Video: https://www.bugasalt.com/pages/salt-clog?_pos=1&_sid=84f25ae32&_ss=r
What do we do with the used SHRED-ER Patented Salt Ammo Cartridges?
Since they are ABS plastic resin we encourage that you recycle them with your other plastic recyclables. They are NOT to be re-used.
How many shots can you get from one Cross-man CO2 Cartridge?
You will get about 60 high powered shots.
What if my gun breaks?
- If the trouble shooting doesn’t help, you’re in luck! Lorenzo stands by our product and we take our 1-year warranty policy against factory defects seriously.
If you are past 1-year, we offer a 2-year limited warranty program. On a case by case basis, we do our best to take care of any issues our customers are having.
Please do not disassemble your BUG-A-SALT 2.0 or do something stupid like put sand in it, as this will void our warranty policy.
Call our customer service hotline at 310-392-3288 (Monday - Friday, 9AM - 5PM Pacific Standard Time).
Email us at firstname.lastname@example.org, and someone will get back to you ASAP.
See our Warranty Claim Form
Can I return my Bug-A-Salt for a refund?
If you are unhappy with your purchase, please let us know the details by filling out this Return Form. If possible, we’ll gladly offer you a refund.